Tracking
Track Your Order
Enter your tracking number below to get real-time updates on your package delivery
Enter Tracking Number
How to find your tracking number:
- Check your order confirmation email
- Look in your Luminae Care account under "Order History"
- Contact our support team if you can't find it
Tracking FAQs
When will I receive my tracking number?
Tracking numbers are typically provided within 24 hours of your order shipping. You'll receive an email with your tracking information.
My tracking hasn't updated in a while
Shipping carriers may take 24-48 hours to update tracking information. If it's been longer, contact our support team.
The tracking shows delivered but I didn't receive my package
Check with neighbors and your building management. If still missing, contact us immediately and we'll help resolve the issue.
Can I change my delivery address?
Address changes must be made before the order ships. Once shipped, we cannot change the delivery address.
Need Help With Your Order?
Our customer service team is here to help with any questions about your order or delivery